Suspicious Mail Alert:
If you receive a suspicious letter or package:

• Handle with care. Don't shake or bump.
• Isolate it immediately
• Don't open, smell, touch or taste.
• Treat it as suspect. Call the local authorities.

Actions for a Telephone Threat:

• Stay calm and courteous.
• Report threat immediately to 911.
• Report threat to the facility director.
• Write down the time, incoming extension number (if applicable) and exact wording of the threat.
• Do not allow this phone line to be used again; giving law enforcement personnel the ability to trace the call.

Actions for a Chemical/Biological Threat:
Ask the following questions:

• What chemical or biological agent is it?
• When is the agent going to be released?
• Where is it right now? (Building/Floor/Room)
• Who put it there?
• What does it look like?
• What will cause it to spread?
• What will trigger it?
• Where did you get the agent?
• Why are you doing this?
• What is your name?
• What is your phone number/address?
• Write down description of caller's voice - (gender, age, tone, accent, speech impairments).
• Write down background noises.
• Immediately leave the building and call 911 and relay all of this information, calmly.
  

Actions for a Bomb Threat:

• Keep calm. Keep talking.
• Don't hang up.
• Signal a co-worker to get an extension if possible.
• Ask caller to repeat the message and write it down.
• Repeat questions, if necessary.
• Ask where the bomb is and when it is set to go off.
• Listen for background noises.
• Write down noises, gender, pitch of voice and accent.
• Ask person's name, exact location and phone number.
• Signal a co-worker to call police by calling 911, or call 911 yourself
• immediately after completing the threatening call. Notify your immediate supervisor.
  

Receiving threatening e-mail:

• Print it out
• DO NOT DELETE IT
• Do not use your computer any more.
• Call local Police by calling 911
• Notify your supervisor.